|Beware of the Different types of Frauds|
|Online fraud occurs when someone poses as a legitimate company / link in order to obtain sensitive personal data and illegally conducts transactions on your existing accounts. The most current methods of online fraud are usually through fake emails, Web sites and pop-up windows.|
|Phishing is a technique used for illegally capturing the personal information such as Account Number, Internet Banking Passwords etc. The most frequently used method is to send spam mails to the user’s e-mail id. The Spam mail exactly looks like an e-mail sent by a legitimate authority. The e-mail simply asks the recipient to click on a link and enter their user id and password.|
|Never click on any such link and never enter your login id and password without verifying the authenticity of the web page.|
|Your email address can be obtained from publicly available sources or through randomly generated lists. Therefore, if you receive a fake email that appears to be from Allahabad Bank, it does not mean that your email address, name, or any such information has been taken / derived from our system.|
|IMPORTANT: : Allahabad Bank does not ask for personal security details like your Internet banking or phone banking passwords on the email, phone or otherwise. |
|Never disclose your password to anyone, not even to the bank's staff.|
|In case you get an email asking you to enter your personal security details or a Bank staff approaches you to disclose your password, please report to us. You can send an email to email@example.com|
| Be cautious about the fake e-mails asking for your personal security details.|
|Some fake e-mails may offer jobs or prize and you may be asked to provide your personal information such as credit card number, PIN number, passwords etc. Never get lured by such emails.|
|Some fake emails may also contain a virus known as a “Trojan Horse” that can record your keystrokes or could trigger background installations of key logging software or viruses onto your computer. The virus may be in an attachment or can be activated via a link in the email.|
|You should not respond to these unsolicited mails without verifying the authenticity.|
|Fake mails may direct you to counterfeit website which looks like your valid site.|
|However, if you type, or cut and paste, the URL into a new Web browser window and it does not take you to a legitimate Web site, or you get an error message, it was probably just a cover for a fake Web site. The address bar and padlock symbol that appear in your browser window can be faked. To make sure you are on our site, type in https://www.allbankonline.in or https://www.allbankonline.com and see if you get to the same place. Fraudulent e-mails and websites can be very convincing and fraudsters are frequently inventing new methodologies to get you to disclose your security details.|
|Offline fraud incidents take place as a result of theft of your mail, sensitive information related to your bank or credit card accounts, stolen ATM / Debit / Credit cards, forged/ stolen cheques etc. You can protect yourself from such instances by exercising caution while receiving, storing and disposing your account statements as well as your Passwords, PIN numbers, Cheques, ATM /Debit, and Credit Cards.|
|Cyber Cafe Security|
|Avoid the use of Cyber Café or sharing PCs for your Online Banking. When you are accessing your Internet Banking site from Cyber Cafe you must be very careful about your transaction password. You must change your password from your own PC at workplace or at home after such use. |
|To save you from such incidents when you work from Cyber Café, Allahabad Bank Internet Banking Web Site would display a keyboard on the screen for you to key-in your password. Please remember to type your password through this keyboard only.|
|Allahabad Bank is NOT responsible for any loss arising from your casual actions such as sharing of user ids, passwords and PIN numbers etc.|
|Keeps your Internet banking User ID and password secret and hard to guess. Then only we can facilitate a secure Online Banking environment.|
|Allahabad Bank offers several security features for its Internet Banking|
- Robust Firewall protection
- 128 bit secure socket layer
- Digital Certificate
- Two levels of passwords for Online Banking i.e., login password and transaction password
|Features of our Internet Banking|
|When you have logged in successfully, your Web browser will establish a secure SSL connection between your computer and our Web servers. SSL is the industry standard that provides secure access to online financial services from anywhere on the Internet using any current Internet Browser. This will allow you to communicate with us privately and to carry out online transactions securely.
|Number of login attempts|
|If you are failed to prove your identity then you can’t access our Internet Banking Service. After three unsuccessful login attempts our system will automatically block your password. To re-activate your password contact the Bank immediately. After authenticating yourself, you can place your request for re-activation of your password. In case you have forgotten your Internet Banking passwords, you can request for re-issue of the passwords by clicking on the ‘Re-issue Password’ option on the log-in page.
|Time out session feature is also configured in our system to protect your accounts from unauthorized access. If you login and leave your Online Banking Session inactive for a specified period of time, the session will be terminated automatically. If your session terminates automatically, you can login again to continue your activities.
|Expiry of passwords|
|Your Internet Banking passwords will expire after a specific period of time as per our Security Policy. If you are not changing the passwords within that time frame, your passwords will expire. This is also for ensuring secure Online Banking. Your Passwords can be re-issued upon your request.
|Internet Banking Tips|
- Keep the secrecy of your passwords. Don’t disclose your passwords to any one including Bank staff or write it down. Never share the passwords with your family members or friends.
- Type the address of the Internet Banking site in the address bar at all times. Visit our Internet Banking site directly. Avoid accessing the site through a link from another site or an email and verify the domain name displayed to avoid spoof websites. You can type the site address directly or you can select it from your stored list of favourites.
- Change your passwords regularly. This will enhance the security of your Online Banking.
- Check your Account details frequently. Review and verify your account summary and transaction details carefully.
- Never leave your Internet Banking session unattended at any time. Always Logoff from the Internet Banking site using the Logout button and also disconnect the Internet after the session.
- Be attentive against the frauds. Ignore any e-mail asking for your password or PIN and inform us of the same for us to investigate the same. We will never ask you to reveal your online banking or payment card PINs, or your password information. Don’t click any unknown links that may direct you to counterfeit sites.
- Do not store your user id or passwords in the Internet Explorer Browser. Disable the “Auto complete” option and clear the browser cache
- Never use cyber cafes / shared PCs to access our Internet banking site. If you are using cyber cafes / shared PCs for your Online Banking, change your Internet Banking passwords from your own PC at home or at work place after the session.
- Always use the mailbox. When you are communicating with the Bank, use the secure mailbox in our site.
- Destroy the Password mailer after memorizing it and/or change the password after the first usage.
- Change your Internet Banking Passwords (both Login and Transaction) after your first login and from then onwards regularly.
- Create and maintain different passwords for Login and for Transactions. This offers added security for financial transactions through Internet Banking.
- Try to avoid passwords that are real words. Use cryptic words as passwords.
- Do not use a password that contains part of your User ID or account number.
- Don't use passwords that are obvious, like your name/ nickname, names of family members, your address, phone number etc.
- Your password should be complex and difficult for others to guess. Use letters, numbers and special characters [such as!, @, #,$, %, ^, &,* (, )] in your passwords. These increase the security of the passwords.
- Never reveal passwords to any one including Bank staff or family members.
- If your login IDs or passwords automatically appear in the sign-in page of a secure Web site, you should disable the ’Auto Complete’ and ‘Remember Password on this machine’ function to ensure the security of your information.
- A personal firewallwill help you to protect your system from intrusion. Firewalls acts as a fence between your computer and the rest of the Internet. A firewall can be a hardware device, a software application or a combination of the two. Firewalls can prevent malicious attacks and block certain types of data from entering your computer or private network. They can also be set up to alert you if anyone tries to access your system.
- Update your PC with latest Anti-virus software.This will protect you from Code Contaminants like virus, Trojan horse etc. These viruses can capture and send sensitive information stored on your hard drive to any other person who has gained remote access to your computer.
- Upgrade your Operating System and Browsers with the most recent patches.This is also essential for the smooth running of the Internet Banking. This will ensure your Online Banking session is more secure.Please visit Security Updates Web site to access current Security Updates on your machine.
- Block the pop-up windows. Several programs are available for blocking the pop-up windows. You can download it through the Internet
- Never leave your system Online, when you are not using it. You should disconnect the Internet after the completion of your Online Banking session.
|Do’s & Don’ts|
- Keep the secrecy of your personal security details such as passwords, PIN numbers etc.
- Memorize your PIN, password or other security information, and destroy the written communication if any of the same as soon as you receive it
- In the event your PIN / Transaction PIN or ATM/Debit card being lost or stolen, or in the event of your PIN or other security information being compromised, please inform the Bank immediately.
- Choose your new PIN carefully, if you change your PIN.
- Passwords should be changed frequently.
- Passwords must be at least 6 to 8 characters length or as suggested by the Bank from time to time.
- Disable the ‘Auto Complete’ and ‘Remember Password on this machine’ option in the browsers to prevent storing of user names and passwords.
- Properly Log Off through Logoff button from the Internet Banking site upon completion of your Online Banking session.
- Always type the site address in the address bar to avoid misleading to counterfeit sites.
- Install and Update anti-virus software.
- Disable the ‘File and Printing Sharing’ feature on your operating system
- Don't Keep your UserId and Passwords together.
- Don’t write down or record your PIN, password or other security information.
- Don’t share passwords or PIN numbers with anyone.
- Don’t use your date of birth, name and address as your password.
- Don’t open or respond to a doubtful email.
- Don’t open attachments or click links that may contain in a fake email.
- Don’t use shared computers for your Online Banking.
- Don’t keep the system online when you are not using it.
- Don’t use pirated software or software from unknown sources.